Who do I speak to if I have problems with my tenancy?

If you have any maintenance issues to report or problems with your property, email the lettings department, or call the office on 0116 229 1021.

Who is responsible for contacting the utility companies after I move in?

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

How do I pay rent?

You can pay your rent by bank transfer via standing order, debit or credit card payment by phone or in the office or buy cash in the office.

The due date of your rent is typically the start date of your contract unless other wise stated in your contact.

What happens if my rent is paid late?

Any problems with rental payments, that may result in late payment, should be conveyed to the Lettings department by email and by phone 0116 229 1021. Arrears letters (for which you will be charged) will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made.

How will my payments cease at the end of my tenancy?

You should contact your bank directly to cancel your standing order once the last payment has left your account.

What should I do with the keys at the end of the tenancy?

You are to return your keys to the Reliance Properties office by the end of the last day of your tenancy. Please ensure all sets are returned, a receipt is obtained from a member of staff at the office.

Please note that you will be liable for rent on a daily basis until the keys are returned.

What is the Tenant Deposit Protection Scheme?

Your deposit will be protected by the Tenancy Deposit Protection Scheme.

In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, Reliance Properties will register the deposit on your behalf. More info.

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Foxtons has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.

This typically takes 10 working days and generally no more than 28 days.

If your question is still not answered, please contact your Property Manager directly or the Reliance Properties office.

How do I serve notice to vacate my property?

Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Reliance Properties or by emailing the Lettings Department. The agreement should always be referenced.

Reliance Properties Ltd,

52 Narborough Road,

Leicester,

LE3 0BR

What do you mean by furnished or unfurnished?

Each property is obviously different but generally speaking unfurnished means you can expect carpets, curtains and cooker only whilst furnished often includes all the essential furnishings required to move in straight away apart from minor kitchen equipment and bedding. Short term Executive lets are usually more comprehensively furnished. We will supply you with an inventory showing exactly what is included with each property.

How binding is the Tenancy Agreement I enter into?

A Tenancy Agreement is a legally binding document. You will be committed to paying rent until the end of the agreed term and you could be liable to legal action if you break the terms of the agreement. If your circumstances should change for any reason during your tenancy, we will approach the Landlord on your behalf and discuss the possible solutions but you should always assume at the outset that you will be committed for the duration of the Agreement.

What ID do I need to show, before I can move in?

We require proof of residency and proof of identity. – For residency we accept a recent (within the last 3 months) utility/ council tax/ mobile phone bill or a current tenancy agreement. – For identity we require a photo style driving licence or passport. If you are not a UK citizen of the European Economic Union then you will need to provide evidence of official permission to live in the UK for the term of the proposed tenancy. In some circumstances additional ID will be requested by the credit referencing agency.

Do I need insurance?

YES! We recommend that you consider taking insurance against any damage you might accidentally cause to the Landlord’s contents, buildings and fixtures and fittings. It’s all too easy to drop the iron on the carpet or spill red wine. The Landlord covers the building and his own contents against normal perils such as fire, flood or theft but not yours. We can offer Contents Insurance through Homelet and will provide you with details at the application stage. Alternatively, you may choose your own insurance provider.

What references will you ask for?

In all cases we will ask for your address history so that we can carry out a search via a Credit Reference Agency. The agency will also approach your current Landlord or Agent (if you are renting) as well as obtaining a written reference from your Employer. If you are self-employed they will ask for your Accountants details and/or recent accounts. We have special provisions in place for Overseas Tenants. If you think your situation is unusual, just ask our staff.

Who pays the council tax and other bills?

All utility bills are your responsibility except where agreed otherwise in the Tenancy Agreement. You must set up your accounts with your chosen suppliers upon moving in and close those accounts at the end.

Can the landlord enter the property without my permission?

The answer to this is usually stated in the tenancy agreement. In most cases a landlord cannot enter the property without giving the tenant reasonable notice beforehand, usually no less than 24 hours. Please see your tenancy agreement for more details. However, in the event of an emergency which may affect the safety of the occupants or the property, it may be necessary to gain access without this notice.

Why do I need a guarantor?

Some landlords might ask for a guarantor if they are not satisfied your earnings are quite enough to cover the rent or if you have previous credit issues. This is not uncommon and you should not be concerned. You must choose someone to be your guarantor who lives in England or Wales and can cover your rental commitment in the event of a default. The same reference checks are then carried out for your guarantor as were done for you.

What happens if repairs are required?

If you feel there is a problem that needs fixing, an appliance to be repaired or general maintenance work that is due on a property that we manage, you should contact us immediately. We will inform your landlord and, if necessary, call upon one of the many trusted tradesmen on our extensive database of contractors. You should be aware that if you cause damage you will usually be required to cover the cost of repairing it.